How To Get Support?
Dear Valued Clients,
This support center is dedicated to addressing your cross-border errand, procurement, logistics, and compliance needs in China. Whether you have service inquiries, need progress updates, or want to share feedback, simply select your service category and detail your requirements—we highly value your input and strive to deliver a seamless experience.
We promise a response within 24 hours, paired with a tailored solution aligned with your specific needs. For urgent matters, feel free to reach out via WhatsApp or phone for immediate assistance.
Contact Us
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Submit your suggestions or requirements directly in the form below.
All your service inquiries and demands will receive a response within 24 hours. We will follow up with you via the contact information you provide and deliver personalized cross-border service solutions for overseas Chinese and cross-border e-commerce sellers alike. We have a team of professional on-site executors based in the Yangtze River Delta, boasting extensive experience in cross-border errand services. Rest assured, all your various needs in China will be completed efficiently and accurately.
FAQ`s
1. How can I ensure my task will be completed safely and securely?
Answer: We offer a transparent service process and strict privacy protection measures. Each task is handled by a professional team, and we provide real-time updates to ensure you are always informed of the progress. Your information and documents are kept confidential, and all transactions are completed through secure and compliant payment systems.
2,What are the service fees? Are there any additional costs?
Answer: We provide a transparent pricing structure, and all fees will be clearly communicated to you before submitting the task. You will only pay for the actual service costs, with no hidden charges. If there are any additional requirements during the process, we will notify you in advance.
3,Is cross-border payment safe and compliant?
Answer: We support various cross-border payment methods, including credit cards and PayPal. All payment transactions are protected by encryption technology to ensure the safety of your funds. We strictly adhere to international payment compliance standards, ensuring that every transaction is secure and meets regulatory requirements.
4,How do I submit a task request from overseas?
Answer: Submitting a task is simple. Just log in to our website, fill out the task request form, and choose the appropriate service options. Our system will guide you through the entire process, and our customer service team is available to assist you if needed, ensuring that your request is submitted effortlessly.
5, Can my requests be customized?
nswer: Yes, our services are fully customizable. Whether you have specific time, location, or service requirements, we will tailor our solutions to meet your exact needs, ensuring you receive a service that is perfectly suited to you.
